Refund Policy

Last updated 3 October 2026

Scope

This policy applies to fees paid to Essoria. It does not apply to charges paid to third parties such as banks, freight forwarders, carriers, insurers, inspection agencies or customs brokers, which are governed by those providers' terms.

Platform / membership fees

Membership fees may be refunded on a pro-rata basis if you cancel within the period stated in your membership terms. Unless stated otherwise, fees for a period already started are not refundable.

Service fees

For consultancy, verification, documentation, LC advisory and trade-execution engagements, the refund position is set out in your written quotation. As a general rule, work already performed is chargeable, and fees for work not yet started may be refunded if you cancel before it begins.

Success fees

Success fees are payable only on the outcome defined in your written agreement and are not charged where that outcome does not occur.

How to request a refund

Email info@essoria.in with your invoice number and reason. We aim to respond within 10 business days. Approved refunds are made to the original payment method.